Shipping policy
Processing Time All orders are processed within 2–5 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
Shipping Time Standard shipping takes 5–10 business days after processing. Delivery times may vary depending on your location and carrier availability.
Tracking Information Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number to track your order at any time.
Shipping Carriers We ship via major carriers including FedEx, USPS and UPS depending on your location and order size.
Lost or Delayed Packages If your package appears lost or delayed beyond the estimated delivery window, please contact our support team at support@trovie.com and we will investigate immediately and work to resolve the issue as quickly as possible.
Wrong Address Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.
Damaged Items If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage and we will send a replacement or issue a full refund.
Contact Us For any shipping related questions please reach out to us at support@trovie.com